FAQs – Pricing WhatsApp Business

Get to know the pricing packages for WhatsApp Business in our FAQs below.

If you can’t find an answer to your question, contact us.

• • How much does tyntec charge for WhatsApp Business?

• • Why does tyntec charge monthly fees for WhatsApp Business?

• • How much does the Conversations Inbox with WhatsApp cost?

• • What is WhatsApp conversation-based pricing?

• • Will all WhatsApp Business Profiles billed by tyntec receive 1,000 free conversations?

• • Do conversations from Click-to-Chat and Facebook Page CTAs count toward the monthly 1,000 free conversations?

• • Can I upgrade / downgrade my plan?

• • How can I see how many monthly active contacts have been used?

• • Why were 24 hours chosen as the conversation window?

• • Will the company be charged if it sends more than one message template during the 24-hour session?

• • Will the conversation be charged if a business receives a message from a user but does not reply?

• • Will the business be charged for a message that is not delivered until after the session closes?

• • Will the conversation-based pricing model affect the Messenger API for Facebook and Instagram?

• • Will WhatsApp continue to have tiered pricing based on volume?

• • How can a business estimate expected charges under the new model?

• • Does the customer support window still apply in the new pricing model?