FAQ | WhatsApp Business

Submitting your Message Templates with tyntec is easy. We offer two options to our customers:

• Message Template API
• Message Template Manager on tyntec’s customer portal

The Message Template API is a self-service API that allows our customers to:

• Get current templates
• Request new templates
• Add localizations to existing templates
• Delete templates.  

With this API, customers can request classic text templates as well as the media message templates.

When using the Message Template API, you get the following benefits: 

• The templates are synched with WhatsApp automatically (due to restrictions on the Facebook API this can’t  be done synchronously)
• The templates are pushed and pulled by two different jobs and both jobs are configured to run alternating every 5 minutes. This ensures that a template requested via our API is approved right after the submission.
• Submitting message templates is faster and you get a quicker feedback for approved/rejected status (in 15 minutes latest).

Our customer portal provides an interface to submit and manage WhatsApp Message Templates.

In contrast to the API, it may take 2-3 business days to get a message template approved.

When using the Message Template Manager, you get the following benefits:

• Easy interface to submit and follow up the status of each message template. No technical teams needed.
• Preview your messages.