FAQ | My tyntec

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

I’m Being Asked for My Phone Number. Is This Normal?

FAQs

My tyntec

Getting Started

Overview

I Still Can’t Log in to My tyntec Account. What Can I Do?

I’m Being Asked for My Phone Number. Is This Normal?

Why Can’t I Log in on My tyntec Account?

How Can I Log Out of My tyntec Account?

What Happens After I Have Used Up All of My Test Credits?

I Don’t Own a Company Credit Card. How Else Can I Add Credits to My Account?

I Want to Transfer More Than 2,500.00 €. Do You Accept Any Other Payment Methods?

Can I Use the Free Test Credits for Voice / Authentication or Mobile Chat?

How Many Countries Does tyntec Offer Coverage In?

What Credit Cards Does tyntec Accept?

What Is the Minimum Amount to Top Up My tyntec Account Balance?

What Is the Maximum Amount to Top Up My Balance?

I Want to Top Up More Than €2,500.00. Is That Possible?

What Should I Use As the Billing Address?

Why Is There No Value-added Tax (VAT) for My Payment?

My Card Number Doesn’t Work. What Can I Do?

Can I Use an International Billing Address?

How Can I Get a Receipt for My Payment?

I’m being asked for my phone number. Is this normal?

Yes, this is a standard security measure to make sure your account is safe. We will send you a unique code to your phone via SMS. Enter the code and you’re good to go. Note that you will be asked for each browser / device you use.