What are the differences between Conversations Inbox and Conversations API?
Conversations Inbox (+ Conversations Inbox API) | Conversations API | |
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Communications Channel | ||
WhatsApp Business API | ||
Viber Business Messages | ||
SMS | ||
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Telegram Bot |
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Twitter Direct Messages | ||
Instagram Direct Messages | ||
Facebook Messenger | ||
Apple Business Chat | ||
Administration & Support | ||
WhatsApp Account Management | Business Center | Business Center & API |
Viber Account Management | Support Ticket | Support Ticket |
Features | ||
Omnichannel communications | ||
Auto Replies | ||
Quick Replies | ||
Contacts & Teams | ||
Bulk Messaging | ||
Reporting |
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Black- & Whitelisting | ||
Bot integration | ||
Search conversations | ||
Instant messaging among agents | ||
Technical Support | ||
24/7 Email Support | ||
Help Center – Documentation | ||
Security | ||
Single Sign On (SSO) | ||
Data Governance | ||
GDPR Compliance | ||
Conversation History |
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