FAQ | Authenticate

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Why Is My 2FA SMS/TTS (Text-to-Speech) Call Not in the Primary Language of the Destination Country?

FAQs

Authenticate

Getting Started

Overview

How Can I Create My tyntec 2FA Account?

How Does the 2FA API Work?

Why Should I Use SMS for Authentication?

What Are the Benefits of Using Phone Numbers As a Digital Identifier?

What Usecases Does the 2FA API Support?

What Is the Difference Between 2FA API and tyntec’s OTP SMS API?

Can I Use the 2FA API With Any Number in the World?

How Much Does tyntec’s 2FA API Cost?

Is There a Charge for Additional Verification Attempts?

How Long Does It Take to Verify a Phone Number With tyntec’s Two-factor Authentication Codes?

How Are PIN Codes for 2FA Generated?

What Is the Length of a 2FA PIN Code/ One-time Password?

Can I Provide My Own 2FA Codes?

How Can I Retry a Verification Attempt?

What Is the Validity Period for 2FA API’s PIN Codes?

How Many Times Can a Customer Enter a PIN Code?

Where Can I See the Status of a PIN Code/otp?

How Do I Map the PIN Code/OTP the Customer Enters for the Original Request?

What Should I Do If I Haven’t Received a 2FA PIN Code?

Why Is My 2FA SMS/TTS (Text-to-Speech) Call Not in the Primary Language of the Destination Country?

What Happens If the Line Is Busy or There Is No Answer When Receiving a TTS Call?

How Do I Know Whether TTS or SMS Will Be Used?

Why is my 2FA SMS/TTS (Text-to-Speech) call not in the primary language of the destination country?

By default, tyntec’s 2FA API automatically detects the country code and chooses the local language template. There are default templates in several languages (English, German, Russian, French, Italian and Spanish). For other languages, you will need to create a template. If there are no defined templates in the language of a specific country, the API will revert to English (“en” locale). However, this is also highly customizable, and you can use any country/language combination while sending a PIN code through the language parameter (optional) of tyntec’s API. Find out more about this here.

The local language should be in ISO 639-1 format; to learn more, click here.