Channel | WhatsApp Business

It’s time to start your Business Verification. 

This phase has been designed to ensure your Facebook Business Account is authentic, including proof of legal entity and evidence of access to the business.

This phase also ensures your WhatsApp Business Account is compliant with WhatsApp policies and that the display name meets its guidelines. 

Your company must submit Business Verification within their Facebook Business Manager account.

Once connected to Facebook Business Manager, go to the Security Center. Choose the option Start Verification and proceed to the following steps for your automatic verification.

Facebook checks the business details against third-party databases in an automatic verification process. If a record is found, the business can select a matching document. If none match the business’s correct information, you should click on the option None of these match.

If the business finds and selects a matching record, they will have to confirm business details and input a phone number they have access to. Click Next.

Choose to receive the verification code on your business phone number via a text message or phone call. The phone number option may not be available in all countries. If you don’t get the code, you can request to receive another code. You will receive a 6-digit verification code to enter.

Once the verification code has been entered, you will receive a message that your business verification request has been submitted. Facebook will then proceed to verify your submitted information.

Once the case has been reviewed, the business will receive a notification in the Security Center and Business Information sections of their Business Manager account, as well as an email notification.

WhatsApp account checks are triggered automatically once a business completes Business Verification. They check that a business is compliant with our Commerce Policy and is eligible to use WhatsApp Business.

You will also be notified by tyntec once your business verification has been completed – and your WhatsApp Business Profile has been set up.

The business will have to undergo manual verification if no matching record is found in the third-party database for automatic verification. 

After steps 1 and 2, where you have entered the business details and went through the business – but no matching records were found – you can proceed with step 3: Verify the Legal Business Name. 

In this step, you will have to submit documents to prove your legal business name. Here is a list of legal documents include:

• Business license
• Certificate of Formation or Incorporation
• Tax or VAT registration certificate.

Once these have been submitted, proceed to 4. Verify the Business Address or Phone Number. 

In this step, the business has to upload additional documents showing both the legal name and the mailing address or phone number, which may include:

• Utility bills, such as electricity or phone
• Bank statement with address
• Business license with address or phone.  

Please select a language for submitting your documents.