Why has my Connect with Facebook failed during the WhatsApp onboarding?
If you have started your WhatsApp setup process, but the connection with Facebook has failed, you will get a response with an error description directly on the interface.
Since this error has occurred in the Facebook connection – and this information is not shared with tyntec – please refer to the possible errors described below and how to solve the issue for:
✉️ For any additional help, please don’t hesitate in contacting the Onboarding Team at support@tyntec.com
Business Manager Account Creation Errors
Error message | Description | Solution |
|---|---|---|
An error occurred while processing this request. Please try again later. | Business account creation could have failed due to various reasons. Please contact Facebook Support for further assistance. | Use an active Facebook account or contact Support for resolution. |
You have reached the limit for the number of Businesses you can create at this time. | There is a limit to the number of Facebook Business Accounts that you can create. | Please use an existing Facebook Business Account. |
Your Facebook account is too new to create a business account. Try again in an hour. | New Facebook accounts have to wait for some time to create a Business Manager account. | Use an existing active Facebook account or wait for a few hours before using your new account. The new Facebook account can be actively used during the waiting period. |
We limit how often you can post, comment, or do other things in a given amount of time to help protect the community from spam. You can try again later. | Your Facebook account was flagged because of suspicious behavior. | Use an existing, active Facebook account with no previous issues. |
You’re no longer allowed to use Facebook Products to advertise. You can’t run ads, manage advertising assets or create new ad or business accounts. | You are unable to create new Business Manager accounts due to previous suspicious behavior. | Use an existing, active Facebook account with no previous issues. |
Your payment account is disabled. | Your payment account was disabled due to previous suspicious behavior. | n/a |
A User Can Only Create One Business User At One Time | You can only create a single Business Account within a given time period. | Use an existing Business Account to onboard. |
The name you chose for your business isn’t valid. | Invalid business name. | Add a valid name that matches the name of your business. |
WhatsApp Business Account Creation Errors
Error message | Description | Solution |
|---|---|---|
The user does not have permission to create WhatsApp Business Accounts. | You do not have the Admin level permission needed to create WhatsApp Accounts under the selected Facebook Business Account. | Get Admin access to the Facebook Business Account to proceed or select an account you have Admin permissions. |
You can only create a limited number of WhatsApp Business Accounts before your business and WhatsApp account verification is complete. You can create additional accounts after you are verified. | You tried to create multiple WhatsApp Business Accounts under an unverified business. | You can create additional WhatsApp Business Accounts only when Business Verification and WhatsApp account checks are complete. Start Business Verification for the account by visiting the Facebook Business Manager. |
We can’t verify the Facebook Business Account that you selected. Go back to the previous screen to choose a different account, or go to Facebook Business Manager for support. | The Facebook Business Account selected doesn’t comply with our policies to use WhatsApp Business API and couldn’t be verified. | Visit your Facebook Business Manager account to get more information about this Facebook Business Account. If your Business Verification submission is rejected, you should have received an email notification from Facebook with detailed reasons. You could try resubmitting your Business Verification if you think this was an error or create a WhatsApp Business Account using a Facebook Business Account that has already been verified. |
Something has gone wrong. You will need to contact support and try again. | This could be an intermittent issue on WhatsApp. | You can retry the flow in a few minutes. |
Phone Setup Errors
Error message | Description | Solution |
|---|---|---|
This phone number already exists in your list of phone numbers. | You are trying to add a phone number that already exists in your WhatsApp Business Account. | Go back into the flow or restart the flow to select the existing phone number. |
This number is registered to an existing WhatsApp account. To use this number, disconnect it from the current account. Then, return to this page and re-enter the number. Note: It may take up to 3 minutes for the number to become available. | The phone number was already registered on our platform (i.e., WhatsApp Messenger, WhatsApp Business App, or Whatsapp Business API). | Deregister the number if you want to use it, or register a new number. |
Your verified name violates WhatsApp guidelines. Please edit your verified name and try again. | The name used for the phone number’s business profile does not meet our guidelines. | Please reference the Display Name guidelines and try again. |
Something has gone wrong. You will need to contact support and try again. | There was a problem in creating the phone number’s Business Profile. | Re-enter the correct Business Profile name according to the guidelines and other details. |
Phone Verification Errors
Error message | Description | Solution |
|---|---|---|
Phone number ownership is already verified. | This phone number has already been verified. | n/a |
Your phone number doesn’t appear to be valid. Please double-check it, or try again after 5 minutes. | An incorrect phone number was entered, or we do not support numbers of this format. | Make sure the number is operational and verified by a telecom provider. We do not currently support Interactive Voice Response (IVR) numbers. To create a WhatsApp Profile with an IVR number, please follow this process. |
You have guessed too many times. | To block spam, the system only allows a limited number of verification attempts. | You have to wait for about 12 hours before retrying. After this waiting period, return to the flow and select existing accounts and phone numbers to verify again. |
There was an error verifying this phone number. Please try again later. | There was a problem with the verification code. | Please retry again later. |
You have requested your code too many times. | To block spam, the system only allows a limited number of verification tries. | We limit the number of times you can request a code within a specific time frame. After the specified time, come back to the flow and select existing accounts and phone numbers to ask for a code again. |