FAQ | Payment & Billing

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

What Is tyntec’s Refund Policy?

FAQs

Payments & Billing

Overview

When Do tyntec Issue Invoices and Receipts?

What’s the Difference Between Account Balance and Balance Forecast?

What Is tyntec’s Refund Policy?

How Can I Make a Payment?

Do I Get Blocked If My Balance Is Zero?

Do tyntec Credits Expire?

Do You Offer Post-Pay Contracts?

What is tyntec’s refund policy?

If you believe a refund is due, please email billing@tyntec.com and request a refund of any credits.

Please provide your bank detail (account and routing numbers) as well as the refund amount. Refunds for post-paid accounts are processed within a week. Full refunds to pre-paid accounts are processed upon contract termination and are subject to review if the account balance is not in line with the current usage volume.