FAQ | Payment & Billing

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Do I Get Blocked If My Balance Is Zero?

FAQs

Payments & Billing

Overview

When Do tyntec Issue Invoices and Receipts?

What’s the Difference Between Account Balance and Balance Forecast?

What Is tyntec’s Refund Policy?

How Can I Make a Payment?

Do I Get Blocked If My Balance Is Zero?

Do tyntec Credits Expire?

Do You Offer Post-Pay Contracts?

Do I get blocked if my balance is zero?

If your balance is zero (or you owe tyntec for services you’ve used), your account will be temporarily blocked. To help you avoid having your account blocked, tyntec provides various payment reminders, and you can top up additional funds via our Business Center.