Introduction

tyntec’s Conversations Inbox is a simple yet powerful omnichannel platform to manage all your customer conversations in one place.

With Conversations Inbox, you can respond to inquiries and reach out to leads and customers with notifications, promotions, and loyalty/retention messages.

The platform supports nearly all messaging channels, including WhatsApp, Viber, Facebook Messenger, Instagram Direct Messages, SMS, your webchat, and more.

Check an overview of the Conversations Inbox in this short product tour video.

Setting up your Conversations Inbox company account

Creating a Conversations Inbox company account starts with the setup of your desired channels.

By default, the Conversations Inbox is offered with a WhatsApp Business Profile as a package.

In case you wish to use the Conversations Inbox without WhatsApp, get in touch here.

ℹ️ Learn how to set up your Conversations Inbox company account here.

First steps

The Conversations Inbox provides an intuitive interface for your agents (and chatbots) to interact with your customers. There are many rich features you can benefit from, such as:

Omnichannel inbox

Multi-agent and teams

Agent-to-agent and agent-to-team handover

Internal chat

Rich media

Message templates and quick replies

CRM integrations a

And more.

ℹ️ Check all Conversations Inbox features here.

Channels

Leverage WhatsApp, Viber, Instagram Direct Messages, and more in one platform. With the Conversations Inbox, you can capture messages from all your messaging channels without switching to another tool.

Also, add your own web chat and standardize your messaging communications in one place.

- WhatsApp Business

- Viber Business Messages

- Instagram Direct Messages

- Apple Business Chat

- SMS

- Twitter DM

- Facebook Messenger

Security & GDPR

The Conversations Inbox takes security seriously and is GDPR compliant. It is also in line with the standards and practices of each channel the platform supports.

ℹ️ Learn about security and GDPR for the Conversations Inbox.

Conversations Inbox API

The Conversations Inbox also provides a JSON REST API to connect to social messaging platforms like WhatsApp Business, Apple Business Chat, Facebook Messenger, Twitter DM, Viber, LINE, and more.

The API helps you manage channels, contacts, and conversations if you prefer to handle those tasks programmatically.

ℹ️ Check the Conversations Inbox API reference.

Tutorials

You’ve your company account ready, so now it’s time to learn the main functions of the Conversations Inbox. Check tutorials on adding agents and creating teams, broadcast messages, create quick replies, and more.

ℹ️ Check all Conversations Inbox tutorials.

Integrations

Did you know you can connect a Conversations Inbox account with your CRM system, AI/chatbots, and more? While we offer as part of our service – and therefore, no extra cost charged – a tailored integration for you, we also provide integration guides for:

- Hubspot

- Microsoft Dynamics

- Shopify + Zendesk

- Zoho CRM

- IBM Watson

✉️ If your system is not listed and you would like to connect Conversations Inbox with your CRM, AI, or any other system, just contact our Onboarding Team at support@tyntec.com.