Support

When support equals partnership

To some people, support is what you get when something goes wrong. At tyntec, we think of support as the very opposite. It’s partnership—the core of how we engage with our customers, the foundation. In fact, we built our entire business on the idea that strategic partnerships require their own infrastructure to address business-critical needs. Whether that’s through human interaction, application interface, or process integration, our customer support is fine-tuned to meet the needs of our customers.

Bespoke Support:

Our customers put their trust on our capacity to customize our support to their business particulars—and systemize the process for consistent performance. As our decade-long experience and extensive customer roster show, we stand by the promises we make to our customers:

  • Availability and response time: 24/7/365 round-the-clock helpdesk, in your time zone, via email and phone.
  • Resolution time: Swift action supported by extensive decision making capabilities and continuous tool improvements.
  • Real human experience: Multidisciplinary, multinational support team with unparalleled technical and human skills to deliver on the promises we make to our customers. No lip service: our support team actually goes through regular, individualized training to serve you better every day.

Industry-Leading SLA: tyntec was the first company in the mobile messaging market to offer enterprises Service Level Agreements (SLAs). And our strict adherence to SLAs and our quality standards (for Availability, Response Time, Investigation Quality, Escalation Procedure, and Resolution Time) are at the heart of our continuing success serving over 500 enterprises and mobile network operators.

Already a customer? Thanks! Make sure to visit the tyntec Customer Lounge, or contact us via the individual, dedicated email address we assigned you.     

For more information on our customer support, please call us at +49 231 477 90 090.